Frequently Asked Questions
Everything you need to know about your Gomez Western Wear experience.
How do I determine my correct cowboy boot size?
Most of our Western boots run true to size, but we recommend sizing down a half size if you are between sizes. For specific brands like Lucchese or Ariat, please refer to the size chart on the product page for the most accurate fit.
What is your return policy for hats and boots?
We offer a 30-day return policy on all unworn items in their original packaging. Please ensure boot soles are not scuffed and hat brims have not been reshaped to qualify for a full refund.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited 2-day shipping at checkout for those who need their Western gear for an upcoming event or rodeo.
Do you offer hat shaping or customization services?
Currently, our online orders ship with the manufacturer's default crease. However, you can visit any of our physical retail locations for professional steam shaping and custom brim adjustments.
Are your leather products authentic?
Yes, we pride ourselves on quality. All our exotic and smooth leather boots, belts, and accessories are crafted from 100% genuine leather and ethically sourced materials.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.